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FAQ's

General

  1. What is Eatz?
  2. Eatz is a leading online restaurant guide, based out of Hyderabad, that is focused on enhancing the overall dining experience of our customers.
    Our Features
    • Order food online
    • Pickup
    • Book a table
  3. How does it work?
  4. It's very simple and easy to order food from Eatz.
    • Download the app and choose "ORDER FOOD" button. A list of restaurants, within a 5 - 6km radius of your location, currently serving will be displayed.
    • If you are looking for delivery in a location other than your current location, change the location to view the restaurants for that locality
    • You can also sort or filter the displayed list to shortlist the restaurants you like
    • Choose the restaurant that tickles your fancy & go through the menu of your choicest restaurant
    • Add the items to your cart. When you are done proceed to the checkout page
    • In the checkout page, choose delivery as well as the payment type. You can pick the delivery address from a saved list or choose a new address. Do not forget to avail any of the exciting coupons that we have
    • Complete your payment, sit back and relax
  5. What are the services that Eatz provide?
    • Food delivery
    • Order food and pickup
    • Table reservation
  6. Do I need to register to use Eatz?
  7. No, it's not necessary, you can place your order or complete your booking as a guest user
    Upon registering as our user, you
    • Will be able to earn points for all your orders and booking
    • Can submit a review and earn points for the same
    • Can look up previous orders and bookings
    • Can create a list of your favorite restaurants and delivery addresses
    • Will receive regular updates on the latest deals and discounts
  8. How do I register?
    • You can view the Login screen from the User Menu or at the time of checkout. If you are a new user, choose the "Sign up" option
    • Enter the required data or choose to use your Facebook or Google+ credentials to register with Eatz
    • Once you submit the details, you will receive a 4-digit PIN as SMS to the registered mobile number
    • To proceed with your registration, enter the OTP received via SMS
    • Click on continue
  9. What are your hours of operation?
  10. We are open from 8:00AM – 2:00AM (from Monday to Sunday) for your food ordering needs
  11. I am a restaurant owner, how do I tie-up with Eatz?
  12. Just write to us at info@eatz.com with the details of your restaurant name, contact person, mobile number as well as the email-id or simply dial to us @ 040-64100835. Our sales team will get in touch with you after reviewing the same.
  13. Are there any hidden charges I should know about?
  14. There are absolutely no hidden charges. All applicable charges and discount are displayed in the order confirmation page before you proceed to payment.
  15. How to I provide suggestions?
  16. Give your suggestions @ https://www.eatz.com/pages/content/contact
  17. Where can I write my complaint?
  18. Just write to us at support@eatz.com or dial to us @ 7569855515 Ext:101
  19. How do I contact your support team?
  20. For enquiries or assistance on your food orders and table reservations, you can call us at 7568955515 Ext:101
  21. If I need to update my account information, what steps do I follow?
  22. You can edit your personal details from the User Menu
  23. What are your timings to contact customer service?
  24. 8:00AM – 2:00AM
  25. There is a bug in the app that I would like to report?
  26. Just call us at 7569855515 Ext:101, 7 days a week from 8:00 am to 2:00 am local time. Or you can email us at: info@eatz.com

Order

  1. How do I place my first order?
  2. Firstly, a big, warm welcome to Eatz.com - we're are happy that you'd like to place an order from Eatz. In order to place your first order, you need to
    • Download the app
    • Simply create an account or login as a guest user
    • Choose "ORDER FOOD" button. A list of restaurants, within a 5 - 6km radius of your location, currently serving will be displayed
    • Choose the restaurant that tickles your fancy & go through the menu of your choicest restaurant
    • Add the items to your cart. When you are done click on "Go to checkout", then proceed through the payment process
  3. Is there any minimum order for your food app?
  4. Depends on the restaurants from which you place an order.
  5. Can I order from multiple restaurants in one order?
  6. No. There is no possibility of placing an order from multiple restaurants at a time.
  7. How can I make changes to my existing order?
  8. Dial to us @ 7569855515 Ext:101, we will help you out in that process.
  9. Can I cancel my order?
  10. Yes, you can cancel your order. But the order cancellation needs to be informed before the order dispatches from the restaurant. To place your cancellation request you can dial to us @ 7569855515 Ext:101 and our support team will be happy to help you.
  11. Can I change the shipping address of the order?
  12. You can change your shipping preferences in your account as long as the order status is in pending. But, once your order status changes to processing you need to call to our help desk team@ 7569855515 Ext:101 for support.
  13. Can I place an order online and pick up my order?
  14. Yes, you can.
  15. How do I know my online order has been placed?
  16. You will receive a confirmation Email and SMS immediately after processing your online order.
  17. How can I track my order?
  18. You can track your order through app and web. We have an option called track order, where you can find your order's status.
  19. How long does it take for delivery?
  20. Most deliveries happen within 45 minutes. Even on busy nights, we still do our best to arrange delivery within 45 minutes to an hour.
  21. Is there a delivery charge?
  22. Yes, there are and the delivery charges may vary slightly depending on the restaurants from which you choose to place an order.
  23. Is there a charge for cash on delivery orders?
  24. No, it's completely free for COD orders.
  25. What if I'm not available at home to receive my order?
  26. Anyone on behalf of you can receive the order by paying the amount (if chosen COD).
  27. How can I check if Eatz delivers to my location?
  28. On your GPS, you can view the list of restaurants currently serving, within a 5 - 6km radius of your location.
  29. I have received my order but there is problem with it, what can I do?
  30. You can reach us by dialing @ 7569855515 Ext:101 or can send us a mail to support@eatz.com. We assure to get back to you with a better solution at the earliest.
  31. Do you deliver throughout India?
  32. No, we are operational only at Hyderabad and Vizag.
  33. My order is delayed, how can I check the status?
  34. You can check your status through the updates we send via Emails and SMS or sign in to view your current order status in web or app.
  35. What if the delivered items are not as ordered?
  36. Just dial to us @ 7569855515 Ext:101
  37. What are my payment options?
  38. You are offered with very convenient online payment options via Paytm/ EBS (Online payment) from all banks. If required you can also choose our pay cash on delivery service, where you can pay the amount directly to the delivery boy as soon as your order gets delivered to your doorstep along with the bill.

Payments

  1. Can I make a credit or debit card or internet banking payment through my mobile?
  2. Yes, you can make a credit or debit card or internet banking payment from your mobile
  3. Do you accept international credit cards on Eatz?
  4. Yes, we accept all international credit cards. You can pay online while placing an order
  5. Does Eatz store my credit card information?
  6. No. Your credit card information is never stored on our server. At Eatz, we always see that you do not face any unwanted experiences through our services.
  7. Is my personal information kept confidential at Eatz?
  8. Yes, it is. The security and confidentiality of our customers personal and financial information is of most importance to us. Thus, you are provided with best-in-class and highly secure system.
  9. My payment failed while making a purchase. What should I do?
  10. You can reach us by dialing @ 7569855515 Ext:101 or can send us a mail to support@eatz.com
  11. What is Cash on Delivery?
  12. Cash on delivery (COD) is a type of transaction where a recipient makes payment for a parcel at the time of delivery
  13. My account has been debited but order has not been placed. What do I do?
  14. We consider it as a privilege to serve our valued customers. So, just dial to us @ 7569855515 Ext:101 or mail to us at support@eatz.com
  15. Are there any hidden charges for credit or debit card payments?
  16. You won't have to pay any surcharge on card payments for food delivery.

Refund

  1. What are the refund options available to me?
  2. Refunds are issued directly to the payment method used at the time of placing an order.
  3. When and how can I claim a refund?
  4. As per banking instructions 5-6 working days are required to reflect the amount back into your account.

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To proceed with your registration, please enter the One-Time Password received via SMS on your registered mobile phone(988xxxxx83) and click on continue.

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